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Privacy Policy

Last updated: 15 November 2026

We collect only what we need to deliver your order and look after you. We never sell your personal data. This policy explains what we collect, why, who we share it with and the choices you have, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Who is responsible for your data

Batte Lifestyle Co., Karnataka, India (“Batte”, “we”). Contact: [support email] · [support phone].
Grievance Officer: Grievance Officer — [grievance email].

2. What we collect

  • Account and order details: name, email, mobile number, delivery and billing address, the products, sizes and order history.
  • Payment details: online payments are handled by our payment partner. We never see or store your full card number, CVV, UPI PIN or net-banking password — we only receive the payment status and a reference number.
  • If you sign in with Google: your name, email address and profile photo from your Google account.
  • What you share with us: ratings, reviews and photos, return or exchange requests (with photos and, for COD refunds, your UPI ID), complaints, newsletter sign-ups and “notify me” requests.
  • Device and usage information: IP address, browser, pages visited and basic error logs, used to keep the site secure and working.
  • Stored on your own device: your cart, recently viewed designs, recent searches and saved size-finder answers are kept in your browser so the site remembers them. You can clear them any time by clearing your browser data.

3. Why we use it

  • To process, confirm, ship, track and support your orders, exchanges, returns and refunds.
  • To issue invoices and keep accounts as required by GST and tax laws.
  • To run your account, wishlist and Batte Points, and to send emails about them (order updates, points about to expire, a reminder about items left in your cart, a price drop on a wishlisted design, “back in stock”).
  • To send newsletters and offers — only if you subscribed. Every email has an unsubscribe link.
  • To prevent fraud and misuse (for example fake orders or repeated refused deliveries) and to keep the site secure.
  • To answer complaints and meet our legal duties.

4. Who we share it with

Only with partners who need it to serve you, and only what they need:

  • Courier and shipping partners (for example Shiprocket and the courier it assigns): name, address, mobile number and parcel details, to deliver and pick up parcels.
  • Payment partner: amount, order reference and the contact details needed to process your payment or refund.
  • Email and hosting providers that run our website and send our emails.
  • Google, if you choose to sign in with Google.
  • Government authorities, when the law requires it.

We never sell or rent your personal data.

5. How long we keep it

We keep order and invoice records for as long as tax and accounting laws require. Account details are kept while your account is active. Newsletter details are kept until you unsubscribe. Other data is deleted or anonymised when it is no longer needed.

6. Your rights and choices

  • See, correct or update your details any time in My Account.
  • Ask us for a summary of the personal data we hold about you.
  • Ask us to delete your account and data (we keep only what the law requires, such as invoices).
  • Withdraw consent for marketing at any time — use the unsubscribe link or write to us.
  • Nominate someone to exercise these rights for you if you are unable to.
  • Raise a grievance with our Grievance Officer, and if you’re not satisfied, with the Data Protection Board of India.

Write to [grievance email] and we’ll respond within the time the law allows.

7. Children

Our shop is meant for adults. If you are under 18, please use it with a parent or guardian. We don’t knowingly collect data from children without a parent’s consent.

8. Security

The site runs on secure HTTPS, passwords are encrypted, and access to customer data is limited to the people who need it to serve you. No system is perfectly secure, so please keep your password private and tell us straight away if you notice anything unusual.

9. Changes

If we change this policy, we’ll update the date at the top. For important changes, we’ll tell you by email or on the website.