Cancellation, Returns & Exchange

Last updated: 15 November 2026

In short: cancel before we ship · exchange your size within 7 days of delivery · return damaged, defective or wrong items with photos · refunds after we receive and check the item. An exchanged item is final — it can’t be returned, refunded or exchanged again.

1. Cancelling an order

• Before it ships: cancel from My Account → Orders, or write to us. Online payments are refunded in full to the original payment method. For cash-on-delivery orders, the ₹0 advance is not refunded.
• After it ships: the order can’t be cancelled. If you no longer want it, you can refuse it at the door, but please don’t — every refused parcel costs us shipping both ways.
• We may cancel an order if the address can’t be served or a product is unavailable. You’ll be told and refunded in full, including any COD advance.
• If several of your orders in a row are cancelled or refused at the door, cash on delivery and online cancelling may be switched off for your account, and new orders may be paused until you contact us.

2. Size exchange (quick, no photos needed)

Exchange to a different size within 7 days of delivery:

• Open My Account → Orders → your order → Exchange size, and pick the size you want (it must be different from the one you received).
• Before you submit, confirm that the item is unused and as you received it, that all tags and labels are still attached, and that it has no damage.
• Your exchange is confirmed straight away. We arrange the pickup from your address — pack the item in its original packaging.
• Once it reaches us and passes our check, we ship your new size. If that size is sold out, we’ll refund you or add the amount to your account as Batte Points — your choice.
• Each item can be exchanged once.
• Exchanged items are final: an item received through an exchange can’t be returned, refunded or exchanged again.

3. Returns and refunds

Request a return within 7 days of delivery from My Account → Orders → your order → Return.

• Choose the reason and describe the problem. At least one clear photo is required (you can add up to five) — for example the damage, the print issue or the wrong item.
• We review every request. We may call or WhatsApp you for more detail. Once approved, we arrange the pickup.
• Always accepted after verification: items that arrive damaged or defective, with a print fault, or different from what you ordered (wrong design or size sent).
• Not accepted: items that have been worn, washed, altered or damaged after delivery; items without their tags and labels; items received through a size exchange; requests after the 7-day window.

4. How you get your money back

After the returned item reaches us and passes our check (usually within 2 working days of arrival):

• Paid online: refunded to the original payment method. Banks usually take 5–7 working days to show it.
• Cash on delivery: refunded to the UPI ID you give in the return request.
• Batte Points option: take the refund as Batte Points instead and get 0% extra — added to your account as soon as the item passes our check.

For cash-on-delivery orders, the ₹0 advance is not refunded on a return. We refund what you actually paid for the item. Any Batte Points you used on it go back to your account with their original expiry date — for example, a ₹500 item bought with 20 Batte Points is refunded as ₹480 plus your 20 Batte Points back. If an order had more than one item, the Batte Points are shared across the items by their price.

5. Pickups

We arrange pickups for confirmed exchanges and approved returns through our courier partner. Please keep the item packed and ready, with tags on. If the courier can’t collect after two attempts, the request may be closed.

6. Need help?

Write to [support email] or call [support phone] ([support hours]). For complaints, see Grievance Redressal.