Frequently asked questions

We pack and dispatch within 2 working day(s), and most PIN codes get delivery 3–7 working days after dispatch. Your product page and checkout show the estimated date for your PIN code.

You’ll get a tracking email as soon as it ships. You can also follow it on Track your order or in My Account → Orders.

Yes, on orders of ₹999 or more. Below that, delivery is a flat ₹0, for online and cash-on-delivery orders alike.

Write to us straight away. We can change it before the order is shipped.

Yes, on every order and with no extra charge. You pay a ₹0 advance online when you order (it’s part of your total) and the rest at your door. The advance isn’t refunded if you cancel or return the order; a size exchange is still free.

Yes. Payments go through our secure payment partner — we never see your card number, CVV or UPI PIN. We will never ask you for an OTP.

Yes, by email when your order is confirmed. You can download it any time from My Account → Orders.

Use Find my size or the Size guide on any product page. Lay a favourite piece flat and compare its chest and length with our chart.

Yes, within 7 days of delivery, if the item is unused with tags and labels on. Tap Exchange size in My Account → Orders. Exchanged items can’t be returned or exchanged again.

Damaged, defective, misprinted or wrong items can be returned within 7 days with at least one photo. See Cancellation, Returns & Exchange.

After the returned item reaches us and passes our check — usually within 2 working days of arrival. Banks take 5–7 working days to show it. You can also choose Batte Points instantly.

Premium-quality fabrics, chosen for each style. The exact fabric (for example cotton or polyester), weight and fit are listed in the product details on each product page.

Follow the care label on the product. In general: wash inside out in cold water, don’t bleach, and don’t iron directly on the print. Dry in the shade so the print stays bright for longer.

In [country].

Yes — for colleges, teams, companies, events and brands. Tell us what you need on Bulk & custom orders and we’ll reply within one working day with options and a price.

Points you earn on every order (1 Batte Point = ₹1), added a few days after delivery and usable on your next orders. See Batte Points & Offers.

Yes, 30 days after they’re added. We email you a reminder before they expire.